TERMS OF SERVICE

Last Updated: August 28, 2026

Welcome to Orvexa Official ("Orvexa", "we", "us", or "our"). These Terms of Service govern your access to and use of our website, products, and services.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. Eligibility

By using our website, you confirm that:

• You are at least 18 years old, or

• You are using the website under the supervision of a parent or legal guardian.

• You have the legal capacity to enter into binding agreements.

2. Account Information

You may be required to provide personal information including your name, email address, billing address, shipping address, and payment details.

You agree that all information provided is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

3. Products and Services

We strive to ensure that all product descriptions, images, prices, and information displayed on our website are accurate.

However:

• Product colors may vary depending on your device settings.

• Product images are for illustration purposes only.

• We reserve the right to modify or discontinue products without prior notice.

• We may limit quantities purchased per customer, household, or order.

4. Orders and Acceptance

Placing an order constitutes an offer to purchase a product.

All orders are subject to acceptance and availability.

We reserve the right to:

• Refuse any order.

• Cancel any order due to pricing errors, stock shortages, suspected fraud, or other legitimate reasons.

• Contact customers for verification before processing an order.

If an order is cancelled after payment has been received, a refund will be issued according to our Refund Policy.

5. Pricing and Payment

All prices displayed on the website are in United Arab Emirates Dirhams (AED) unless otherwise stated.

We reserve the right to change prices without notice.

Customers agree to provide valid payment information and authorize us to charge the selected payment method for all purchases made through the website.

Applicable taxes, VAT, shipping charges, and service fees may be added during checkout where required.

6. Shipping and Delivery

We deliver throughout the United Arab Emirates and selected GCC countries.

Estimated delivery times are provided for convenience only and are not guaranteed.

We are not responsible for delays caused by:

• Courier services

• Customs clearance

• Public holidays

• Weather conditions

• Events beyond our reasonable control

Risk of loss and ownership of products transfers to the customer upon successful delivery.

7. Returns and Refunds

All returns and refunds are governed by our 14-Day Return and Refund Policy.

Customers must review the Refund Policy before making a purchase.

We reserve the right to refuse returns that do not meet the requirements outlined in the Refund Policy.

8. Intellectual Property

All content on this website, including:

• Logos

• Trademarks

• Product images

• Graphics

• Text

• Videos

• Designs

• Website layout

is the property of Orvexa Official or its licensors and is protected under applicable intellectual property laws.

You may not reproduce, distribute, modify, copy, publish, or exploit any content without our prior written permission.

9. Third-Party Services and Links

Our website may contain links to third-party websites or services.

We do not control and are not responsible for:

• Third-party content

• Products

• Services

• Privacy practices

• Website availability

Accessing third-party websites is at your own risk.

10. Customer Reviews and Feedback

If you submit reviews, comments, suggestions, or other content, you grant Orvexa Official a non-exclusive, worldwide, royalty-free right to use, reproduce, publish, and display such content for business and marketing purposes.

You agree that submitted content:

• Is truthful and accurate.

• Does not violate any laws.

• Does not infringe on third-party rights.

• Is not offensive, abusive, defamatory, or unlawful.

We reserve the right to remove any content at our discretion.

11. Prohibited Activities

You agree not to:

• Use the website for unlawful purposes.

• Commit fraud or provide false information.

• Interfere with website security.

• Upload malicious software or viruses.

• Attempt unauthorized access to our systems.

• Copy, scrape, or extract website content without permission.

• Use automated tools to disrupt website operations.

Violation of these Terms may result in suspension or termination of access to our services.

12. Limitation of Liability

To the fullest extent permitted by law, Orvexa Official shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from:

• Use of the website.

• Inability to access the website.

• Product usage.

• Delivery delays.

• Technical issues.

• Third-party actions.

Our maximum liability shall not exceed the amount paid by the customer for the affected order.

13. Disclaimer

All products and services are provided on an "as is" and "as available" basis.

We do not guarantee that:

• The website will be uninterrupted.

• The website will be error-free.

• Defects will be corrected immediately.

• Products will meet every individual expectation.

Nothing in these Terms excludes rights that cannot legally be excluded under applicable UAE law.

14. Indemnification

You agree to indemnify and hold harmless Orvexa Official, its employees, affiliates, partners, suppliers, and service providers from any claims, damages, losses, liabilities, or expenses arising from:

• Your misuse of the website.

• Violation of these Terms.

• Violation of any applicable laws.

• Infringement of third-party rights.

15. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our services, you consent to the collection and use of information as described in our Privacy Policy.

16. Compliance with UAE Laws

Users agree to comply with all applicable laws and regulations of the United Arab Emirates.

Orvexa Official reserves the right to refuse service, cancel orders, or terminate accounts where fraudulent, abusive, or unlawful activity is suspected.

17. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes become effective immediately upon posting on this website.

Continued use of our website following any updates constitutes acceptance of the revised Terms.

18. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

Any disputes arising from the use of this website or purchases made through Orvexa Official shall be subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates.

19. Contact Information

For questions regarding these Terms of Service, please contact us:

Orvexa Official

Email: orvexa00@gmail.com

Business Address: Sharjah United Arab Emirates.