Return & Refund Policy

At Orvexa, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

Return Eligibility

To be eligible for a return, the item must:

• Be unused, unworn, and in its original condition.

• Include all original tags, accessories, and packaging.

• Be accompanied by proof of purchase or order confirmation.

How to Request a Return

To initiate a return, please contact us at orvexa00@gmail.com within 14 days of receiving your order.

Please include:

• Your order number

• The reason for the return

• Photos (if the item is damaged, defective, or incorrect)

Once your request is approved, we will provide instructions on how to return the item.

Returns sent without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at orvexa00@gmail.com. We will review the issue and arrange a replacement or refund where applicable.

Non-Returnable Items

The following items cannot be returned or refunded:

• Personal care and beauty products

• Customized or personalized products

• Perishable goods

• Gift cards

• Clearance, promotional, or final-sale items

• Products that have been used, damaged by the customer, or are missing original packaging

If you are unsure whether your item qualifies for a return, please contact us before submitting a request.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original product (if eligible) and place a new order.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status of your refund.

If approved, your refund will be processed to the original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.

Shipping charges, cash-on-delivery fees, and other service fees are non-refundable unless the return is due to our error or a defective product.

Contact Us

For any questions regarding returns or refunds, please contact:

Email: orvexa00@gmail.com

Thank you for shopping with Orvexa.